DEBIT CARD CONTROLS

WEOKIE Debit Card Controls FAQs

• What is Card Controls, and how does it help manage my debit card?

  Card Controls is a feature within WEOKIE’s Online and Mobile Banking that gives you full control over your debit card. You can lock/unlock your card, set spending limits, receive alerts, manage transactions by location or merchant type, and more—all from one secure login.

• Is there a fee for using Card Controls to manage my WEOKIE debit card?

  No, Card Controls is a free feature available to all WEOKIE members through Online and Mobile Banking. There are no additional fees to use it.
  
  

• How do I set spending limits on my WEOKIE debit card?

  You can set transaction limits through Card Controls in Online or Mobile Banking. Simply choose the spending control option and set a threshold amount based on transaction amount, monthly budget, or specific categories. You can also receive alerts when you reach your set limit. Planning a shopping trip to Chisholm Creek? Set an alert to keep your impulse buying in check!

• Can I control where my card is used, such as specific geographic regions or merchants?

  Yes, Card Controls allows you to restrict card transactions by merchant category, transaction type, and geographic location. You can also enable alerts to notify you if a transaction occurs in an unfamiliar location.

• Can I block specific types of transactions, such as online or ATM withdrawals?

  Yes, Card Controls lets you block or allow certain transaction types, including online purchases, mail/phone orders, ATM withdrawals, and automatic payments. You can adjust these settings anytime through Online or Mobile Banking.
  
  

• Can I use Card Controls to track my spending with graphs and insights?

  Yes, Card Controls provides easy-to-read spending graphs that help you monitor your expenses. You can see detailed transaction histories, track spending by category, and identify trends to help manage your budget.

• How long does it take to receive a replacement card if mine is lost or stolen?

  If you report your card lost or stolen, a replacement card can take 7 to 10 business days to arrive by mail. If you need a card sooner, you may be able to get an instant-issue card at a WEOKIE branch. Contact us for details.

• Do I need to be a member to benefit from WEOKIE’s Card Control features?

  Yes, Card Control benefits and features are only available for debit cards issued to WEOKIE members. Membership is open to:

  • Persons who live, worship, work (or regularly conduct business in), or attend school in the Oklahoma City area - consisting of Canadian, Cleveland, Grady, Lincoln, Logan, McClain, Oklahoma, or Pottawatomie Counties (as well as spouses of persons who died while within the field of membership of the credit union)
  • Employees of the credit union
  • Volunteers in the community
  • Current WEOKIE members’ immediate relatives (this includes spouses, children, siblings, parents, grandparents, grandchildren, stepparents, stepchildren, step-siblings, and adoptive relationships)