ONLINE BANKING

Online Banking FAQs

• I’ve forgotten my password. What should I do?

  If you have forgotten your password, the “Forgot Password” feature will allow you to Sign In and change your password. To change your password, follow these steps:

  1. Enter the requested personal authentication information. Click “Submit.”
  2. Verify your identity using your phone number to receive a text message or phone call.
  3. Enter and confirm your new password. Click “Submit Password.”

  
  

  Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact Member Service at 800.678.5363 or 405.235.3030. Your identity is verified through secure methods, and your information remains protected throughout the process.

• I have the correct User ID & Password, but I am unable to log in. What can I do?

  Your registration may still be pending, or your registration has been delayed. Please try again later. If the problem persists, please contact Member Service for assistance at 800.678.5363 or 405.235.3030.

• Help! The browser does not load the page

  Your browser saves a copy of the web pages you access in a special folder called a cache. Sometimes, an older version of the Log In page is still in the cache, and your browser does not load the new page when you try to log in. Try emptying your cache (see your browser help for instructions on emptying the cache or clearing the history). Then close and reopen your browser and try logging in again.

  To clear your cache in Google Chrome:

  1. On your computer, open Chrome.
  2. Select Menu (3 dots icon on top right corner of the browser).
  3. Select “Settings” and then select “Privacy and security.”
  4. Under Privacy and security, select “Delete browsing data.”
  5. At the top, choose a time range. To delete everything, select “All time.”
  6. Select the “Cached images and files” check box and then select “Delete data.”

   

  To clear your cache in Microsoft Edge:

  1. On your computer, open Edge.
  2. Select Menu (3 dots icon on top right corner of the browser).
  3. Select “Settings” and then select “Privacy, search and services.”
  4. Under “Clear browsing data,” select “Choose what to clear.”
  5. At the top, choose a time range. To delete everything, select “All time.”
  6. Select the “Cached images and files” check box and then select “Clear.”

• I received a “System Unavailable” Message. What should I do?

  Occasionally, our online banking service experiences an outage. Outages may occur for scheduled maintenance or unexpected circumstances. In most cases, an error message will be displayed. Please be patient and log in again later.

• How do I know if your website supports my favorite web browser?

  In order for your browsing experience to be enjoyable, your browser must be compatible with our list of supported browsers. Please see our list of supported browsers below.

  Windows:

  • Microsoft Edge
  • Firefox
  • Safari
  • Google Chrome

   

  Macintosh:

  • Safari
  • Firefox

   

  Some areas of the site may require the use of Adobe Acrobat Reader. Other browsers and operating systems may work effectively; however, we do not test against them, and therefore, your experience may vary. We regularly monitor and test browsers to ensure the highest security standards.

  We support the two most recent versions of the browsers listed.

• Who can use WEOKIE Online Banking?

  To sign up for WEOKIE Online Banking, you need to be a member of WEOKIE Federal Credit Union. Membership is open to:

  • Persons who live, worship, work (or regularly conduct business in), or attend school in the Oklahoma City area, consisting of Canadian, Cleveland, Grady, Lincoln, Logan, McClain, Oklahoma, or Pottawatomie Counties (as well as spouses of persons who died while within the field of membership of the credit union)
  • Employees of the credit union
  • Volunteers in the community
  • Current WEOKIE members’ immediate relatives (this includes spouses, children, siblings, parents, grandparents, grandchildren, stepparents, stepchildren, step-siblings, and adoptive relationships)