How to Verify a WEOKIE Survey Email
We occasionally send member feedback surveys to help enhance your experience. Use the information below to confirm that the survey invitation you received is legitimate, secure, and safe to open. Have questions? Call or text us.
Member Surveys
As a member-owner of WEOKIE Federal Credit Union, your feedback plays an important role in how we improve and grow.
Throughout the year, you may receive an invitation to complete a short survey about your experience. These surveys help us understand what’s working and where we can improve.
You may receive between one to four surveys per year, but never more than one per quarter.
You may be invited to share feedback about:
- Your overall member experience
- Joining the credit union as a new member
- Opening a new account or loan
- Using online or mobile banking, or an ATM
- Interactions with our Member Contact Center
About Our Survey Partner
WEOKIE partners with Medallia, a trusted survey provider, to send member feedback requests. Survey emails sent on our behalf may look like this:
Medallia is our trusted third-party research partner, and all official survey information survey invitations are sent securely on behalf of WEOKIE.
Please note that these surveys are strictly for gathering feedback. WEOKIE will never ask you to provide sensitive details, passwords, credentials, or personal information within a survey or email link. Never share this data unless you have securely logged into the official WEOKIE Online Banking portal yourself.
If you have any questions or want to verify a survey invitation before responding, please call us at (405) 235-3030. Thank you for your time, feedback, and membership.
"WEOKIE Federal Credit Union is fantastic. They have always been super helpful and willing to go the extra mile to help their members. They employ the best people who always treat you like a good neighbor. Highly recommend!"
Shane S.
"Kimberly K. helped me open my first-ever bank account and made it so easy and fun. Credit unions usually intimidate me and make me procrastinate even going, but Kimberly made it so great. It was easy, quick, and genuinely fun. She's an amazing and uplifting employee, y'all are lucky to have her!"
Allie S.
"We have been WEOKIE members for approx 35 years and have always been very satisfied! The personnel are always very helpful, kind & courteous-we are proud to be a part of the WEOKIE family!"
Deanna Luka
Member Surveys FAQs
To confirm a survey is legitimate before clicking any links, please review the following:
- Sender: Legitimate surveys are sent on behalf of WEOKIE through our trusted research partner, Medallia.
- Sign-off: Official invitations will reference WEOKIE and may include members of our Executive Leadership Team.
- Content: WEOKIE will never ask you to provide passwords, account numbers, or other sensitive information through a survey.
- Contact verification: If you are unsure about an email's authenticity, you can contact us directly at 405-235-3030.
Yes. Your privacy is our top priority. Your survey responses are completely confidential, encrypted, and hosted on secure servers. Medallia uses your information strictly for processing your feedback and will never use it or share it for secondary marketing purposes.
Critical Security Reminder: WEOKIE will never ask you to provide personal details, passwords, credentials, or account numbers within a survey. If a survey requests this information, close the page immediately.
Your input provides our leadership team with valuable insights to identify areas where we can improve our services, optimize our digital tools, and enhance your overall WEOKIE experience.
Yes. If you prefer not to participate in member feedback programs, simply click the secure Opt-Out link located at the very bottom of any official survey email invitation.
Disclosures
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