We're Listening To You!
At WEOKIE, we’re committed to enhancing your experience with our products, services, and staff. We want to hear from you to make the improvements that just make sense!
Member Surveys
As a member-owner of WEOKIE Federal Credit Union, your opinion is valued. We’re working to make improvements every day that benefit you! You may soon receive a survey from us asking for feedback on how we can provide you and your family better service. We ask you to please take a few minutes to complete the surveys we send you. You may be asked to complete anywhere from one to four surveys per year, but never more than one per quarter.
You may receive a survey asking you about:
- Your overall member experience
- The experience you had joining the credit union if you’re a new member
- A new account or loan you opened recently
- Your use of online or mobile banking, or one of our ATMs
- A call you made to our Member Contact Center
Please note:
Our surveys will often come from a company called Medallia – the email sent to you will look like this:
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John Doe
"Lorem ipsum dolor sit amet, consectetur adipiscing elit"
John Doe
"Lorem ipsum dolor sit amet, consectetur adipiscing elit"
John Doe
Medallia is a trusted partner and we assure you that the survey is legitimate, and is being sent on behalf of WEOKIE. These surveys will not ask for sensitive account or personal information, nor should you ever provide this type of information online unless you are in a secure environment, like our online banking. The email you receive will provide you with a link directly to the survey to get started.
If you have any questions about these surveys, please call us at (405) 235-3030. Thank you for your time, feedback, and membership.
Disclosures
+ Show All"WEOKIE Federal Credit Union is fantastic. They have always been super helpful and willing to go the extra mile to help their members. They employ the best people who always treat you like a good neighbor. Highly recommend!"
Shane S.
"Kimberly K. helped me open my first-ever bank account and made it so easy and fun. Credit unions usually intimidate me and make me procrastinate even going, but Kimberly made it so great. It was easy, quick, and genuinely fun. She's an amazing and uplifting employee, y'all are lucky to have her!"
Allie S.
"We have been WEOKIE members for approx 35 years and have always been very satisfied! The personnel are always very helpful, kind & courteous-we are proud to be a part of the WEOKIE family!"
Deanna Luka
Member Surveys FAQs
Use any or all of the following methods to verify the legitimacy of your survey:
- The email includes WEOKIE contact information: “Should you have any questions or concerns about the authenticity of this email, please contact us at 405-235-3030.”
- The invitation is from: Jeff Carpenter, President & CEO WEOKIE Federal Credit Union
All member survey invitations are sent on behalf of WEOKIE by Medallia. Your information is used by Medallia for survey purposes only.
WEOKIE is very protective of your private information. Your survey responses are secure, and you are not asked to provide any personal or account information.
If you do not wish to receive member surveys, simply click the Opt-Out link in the survey invitation.
Your feedback provides us with valuable information to identify areas where we can better serve you and enhance your WEOKIE experience.