Okie

Okie FAQ

• What is Okie?

  When members call WEOKIE Federal Credit union for assistance, our Intelligent Virtual Assistant, known as Okie, can now quickly help you find resources on our website, provide account information, facilitate transactions, and more! Okie allows us to provide full service to our members 24/7. Our goal is to create a seamless interaction for you at any time of the day as quickly as possible.

   

• What can Okie help you with?

  It’s simple, really. You ask Okie a question and you’ll get an answer right back. Here are just some of the things Okie can help with:
   

  • Direct you to the Online Membership Application
  • Confirm the Last 5 Deposits Made (up to 30 days)
  • Transaction History
  • Transfers between WEOKIE Accounts
  • How to Register for Online Banking
  • Product Questions
  • Branch Locations
  • Hours of Operation
  • Checking your Balances
  • Direct you to view your e-Statements
  • Text Capabilities to Forward Requested Information Directly to your Phone
  • And so much more!

• Benefits and Advantages of using Okie

  At WEOKIE, we are always leveraging the newest innovations and providing our members a variety of options for how they communicate with us. Okie offers the quickest, most efficient way to get answers from us over the phone and will be able to provide support for general questions 24/7.

• Why is WEOKIE using Okie?

  WEOKIE aims to assist our members in the quickest and most efficient manner. Okie will be able to provide support for general questions 24/7.

• What are tips to remember to most effectively communicate with Okie?

  The best way to communicate with Okie is by speaking in short, clear commands. If Okie cannot answer your question, you will be handed over to one of our representatives.

• How accurate is Okie?

  Okie is able to accurately respond to many different questions and is constantly learning to answer more questions to better serve our members’ needs.

• Are my interactions with Okie secure?

  Interactions with Okie are secure by using the latest encryption technology. Our team continuously monitors for potential security vulnerabilities.

• What languages does Okie respond to?

  Okie is only able to understand and respond in English. 

• Will Okie be able to answer and respond to more inquiries in the future?

  Yes, Okie will have additional capabilities in the coming months as well as a dedicated team that will look at opportunities to improve and enhance Okie’s features.

• Can Okie help me open a new membership?

  Yes! Okie can direct you to the online membership application to become a WEOKIE member. 

• What information do I have to give in order to use Okie?

  Depending on your request, Okie may ask for additional information to best answer your questions. This may include authentication questions.

• Can Okie answer my loan application questions?

  Okie can direct you to the department that your application is associated with, but cannot provide you with status updates at this time.

• Can Okie put me in touch with an actual member service representative if my question can't be answered?

  Yes, if Okie cannot answer your question, you will be given the option to call or chat with a member service representative.

• Is Okie only available during business hours?

  Okie is available for your convenience 24/7. 

• Will Okie be available in other channels other than the website?

  We hope to utilize Okie in different communication channels in the near future.