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 Online Banking 

What’s new and improved?

WEOKIE Online Banking System Upgrade

 

Why is WEOKIE upgrading?

Technology is changing fast and we all rely on our digital services now more than ever. Our new Online  Banking is simple and convenient because we want to make your life a little easier.

What’s new?

Now you only need one login to see all of your accounts.
External account transfers
Personal financial management program (track spending, plan your budget, manage your savings, etc.)
Add additional users with specific usage parameter
Expanded alert capabilities

Is the New System Secure?

Absolutely! Our new system verifies your identity via call, text or security questions. There are also additional layers of security to combat fast-moving threats and detect fraud. Make sure to update your phone number before the upgrade and add your cell phone if you’d like to verify your identity via text.

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WEOKIE’s new Online Banking platform will feature a great new options:
– External account transfers
– Personal financial management program (track spending, plan your budget, manage your savings, etc.)
– Add additional users with specific usage parameter
External account transfers

What do you need to do?

When you log in after the upgrade, we’ll verify your identity and you will be prompted to set a new  password.  With the system upgrade, remembering multiple member numbers is no longer required. WEOKIE will retain your MOST ACTIVE ACCOUNT member number as your member number.  All of your accounts will be shown under this number. If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you. 

!  ACTION NEEDED: On or after Tuesday, September 3, prime members must click the new link on the WEOKIE homepage for account access and enter their existing username and password. You will be prompted to authenticate your identity and reset your password.

! Primary Account Holders:

Click the new link on the WEOKIE homepage at www.WEOKIE.org for account access and enter your MOST ACTIVE ACCOUNT member number as your assigned login id.  

You will be prompted to authenticate your identity and reset your password using text, phone or security questions.

! Joint (Non-primary) Account Holders: All joint account members will create an independent log in by clicking "Register".  You will be asked to provide your last name, zip code, email address, birthdate (using four digits for the birth year) and full social security number (using no dashes) to verify your identity.

! eStatement Users:Your eStatements will convert to the new system. Estatements will be unavailable during the system conversion so you are encouraged to download/print any statement you may need in advance.Please review your accounts for accuracy.


Registration 

 

Will I need to re-register?

When you log in after the upgrade, we’ll verify your identity and ask you to reset your Password. You can do this from your computer or mobile device. If you currently have multiple Usernames, please contact us at 405-235-3030 and we will be happy to assist you.

Can I register from my phone?

Yes! You can now register for Online or Mobile Banking directly from your mobile device.

What if I forgot my Username?
If you’ve forgotten your Username, you can reset it by calling us at 405-235-3030.

What if I do not know my password?
The new system requires you to verify your identity and set up a new password (therefore there is no need to remember or enter your previous password).

New User Registration

You can register from your computer or mobile device. Follow these simple steps:

Click Register.
Review and agree to the Terms and Conditions.
Enter your name, social security number, and email address.
Complete the security verification step by receiving a phone call, text, or answering the security questions.
Enter a Username, Password and re-enter your Password for confirmation.


Online Banking FAQ's

 

Who will have access?
Each person on an account will have their own login and will be able to access any account they are on.

Can I give someone access?
Yes. You can setup additional users and give them access to any or all of your accounts by clicking on the profile icon in Online Banking and selecting Users.

Will my transaction history look different?
Yes. Things will look a bit different, but the important information (i.e. Deposit, Withdrawals) will still be included.

Where can I find my transaction history?
You can see account history in Online Banking by selecting Accounts > Account Activity, choosing an account and a date range. 

How much history is available?
Initially, you’ll be able to see up to 120 days of account history in the new Online and Mobile Banking systems. Over time, this will accumulate to up to one year.

Can I view check copies online?
Yes. You will have the option to view a copy of a cleared check in Online Banking by selecting Accounts> Account Activity, choosing an account and clicking on the check icon in your account history.

What if I see a transaction that I do not recognize?
While using a desktop computer, you’ll see a question mark next to each transaction. You can click on it to send us a Transaction Inquiry. The details of
the transaction will be included in the message automatically. 

Can I send WEOKIE message?
Yes. If you have a question for us, click on the Envelope icon at the top of the page to send us a secure message. We can also send messages to you
or send documents back and forth, if needed. Chat is also available during normal business hours. Click on the bubble icon to begin a secure chat with a WEOKIE representative.

Can I still send money to people outside of WEOKIE?
Yes! You can send funds to another person with just their email address or phone number. It’s as easy as that!

How does it work? Choose Transfers > Non-WEOKIE Account Transfer in Online Banking. The first time you use this service, you’ll be asked to accept the Terms and Conditions. Simply put in the details of who you want to pay, how much, how quickly and send. You can even set up recurring transactions.

Is Bill Pay changing? Will I need to re-register?
Bill Pay will not be changing, but if you had multiple Bill Pay profiles on our old system, you will now be able to access all of your payees in one place. You will also be able to use any of your checking accounts for paying bills. You will not need to re-register because your registration will transfer to the new system.

How to set up authorized users for Bill Pay:
The authorized users that you may have set up on our old system will not automatically come over, but you can add authorized users and define their access in our
new system by choosing More > Users.

Will any part of my direct deposits, payroll deductions, or automatic payments change?
Any direct deposits, payroll deductions, social security, or ACH deposits will continue; they’ll convert to the new system. You should not need to make adjustments. Any automatic payment (ACH origination) we have established for you, will continue as normal.

Which browsers will work with the new system?
To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, we will deprecate support for older versions.

Will I be able to place a stop payment on the new Online Banking system? ARE THESE THE CORRECT STEPS/INFO???
Yes. Log in to Online Banking, click Accounts>Stop Payments. Fill in the appropriate information, submit.  You may only request stop payments on a personal or business check or draft electronically. Be sure to have all pertinent information when requesting a stop payment: Check number, date of check or payment, the reason for the stop payment request, and the amount. Stop payments cannot be placed on debit card transactions. Call 405-235-3030 or 1-800-678-5363 to dispute a debit card transaction. A $27.50 stop payment fee will be
 immediately deducted from your checking account once the stop payment is placed.

Will account alerts that I have established transfer into the new system?
No, account alerts will need to be set back up in the new system. You can do this by selecting the account from the Dashboard or Accounts menu and then Manage Alerts. You can elect to be notified by text, email, or in-app message for balances alerts or transaction alerts.

What if I have questions about the new online banking or mobile banking system?
There are several ways to contact us with questions about the new system. You can send an email to email@weokie.org. This email is monitored during normal business hours and you will be contacted regarding your question. If you are logged into Online Banking, you can send us a message through the Messages function. These are also monitored during normal business hours and one of our representatives will respond to your message in home banking. You can call us at (405) 235-3030 and one of our representatives can assist you.



First-Time Login Experience 


Primary Account Holders

Enter your MOST ACTIVE ACCOUNT Number or User ID  and click the submit button.

You will be  directed to a Identity Verification page. This quick process prompts you to authenticate your identity and reset your password using text, phone or security questions.

Send me a text message: If selecting this option, you will receive a text on your selected mobile number with a confirmation code and link to enter the code to confirm your identity. You will be given two attempts to put the valid code in the confirmation page. If failed, you will be redirected to the same Identity Verification form again.

Call phone: You will receive a call with a request to enter the code that is displayed on the identity verification screen. 

Ask me questions: You will be presented with questions to confirm your identity (these questions/answers were set up by users in WEOKIE's previous Online Banking system. 

"I don't know the answers to these questions": In the event the your identity verification questions are not available ,  the "I don't know the answers to these questions" option can be selected. This  will allow you to select the Identity Verification Form, which will direct you to the Forgot Password page.

On the Forgot Password page: Access this page in order to reset your password (i.e., this won't apply only to converted users). Once the user is successfully authenticated after submitting, you will be directed to create a password in the password page. Once you successfully set up the password, you will then be prompted to set  security challenge questions and answers.

Joint (Non-Primary) Account Holders

All joint account members will create an independent log in by clicking "Register".  You will be asked to provide your last name, zip code, email address, birthdate (using four digits for the birth year) and full social security number (using no dashes) to verify your identity.

 

 

 

As a token of our appreciation to our loyal members, 
please join us at Frontier City to celebrate 50 Years of service. 


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 Sunday, September 22, 2019 

Discount tickets only $10 and can be purchased at all WEOKIE locations.

Frontier City will not be open to the public this day. This is a private event, available only to those with WEOKIE accounts. 

 

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