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Banking Software Upgrade 

FREQUENTLY ASKED QUESTIONS

 

WEOKIE Core Banking System Software Upgrade

 

 We're upgrading our systems to bring you enhanced mobile banking, online banking, bill pay and more.  The upgrade will provide flexibility for future enhancements and products.  This page will be an important resource.  We encourage you to check back regularly to keep up to date with the exciting changes.

WEOKIE will be undergoing a major software upgrade on Friday, August 30, 2019.  This upgrade involves moving to a more modern core processing system as well as upgraded online banking, a new branded mobile app, improved bank by phone features and more.  WEOKIE made the decision to upgrade our core system so we may continue to provide you with safe, secure products and services, while improving features and functionality.

While our core conversion will mostly be happening behind the scenes, there will be times where it will affect some of the services you may use.  We will keep you up-to-date on when and what will be affected so that you will be prepared.  We also want to provide you with more information on what to expect when it comes to your funds and accounts.


! Please register for Online Banking if you are currently not a registered user
You must be a registered Online Banking user to gain access to the new system on September 3.  If you have never previously used this service, you will not have automatic access on September 3. Visit WEOKIE's Online Banking web page or call us at 405-235-3030 to gain access. 

! Current Online Banking users: 
It is VERY important to verify your email address, street address and phone number are correct before our Upgrade weekend (Aug 30-Sept 2nd).
Please click User Profile while inside Online Banking and make any necessary changes to help ensure your first time log in experience with the new system goes smoothly.

 


 

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EXCITING NEW FEATURES:

 

computer icon_green-1NEW INTERNET ONLINE BANKING SYSTEM-  Our new system will offer great new features to make banking with us even more convenient. You will be able to send money to friends and family, transfer funds to accounts at other banks, take advantage of the personal financial management program (track spending, plan your budget, manage your savings, etc.), add additional users with specific usage parameters, and use the expanded alert capabilities.

mobile phone icon_greenNEW MOBILE BANKING-  WEOKIE’s new mobile app will continue to offer the best in mobile banking but we are adding a few new features for your convenience. With the added convenience of facial and fingerprint recognition, you can choose how to access your mobile account. The new mobile app will continue to allow you to transfer money to other WEOKIE accounts instantly.

people pay icon_greenPERSON TO PERSON PAY-  Need to pay the babysitter, or pay your neighbor for taking care of your home while you were away? No problem. WEOKIE’s new system will provide you the benefit of requesting or receiving money to and from anyone directly through your mobile phone using your email address. Ask us for more information. This feature will be added in the near future, and will not be available on September 3. 


IMPORTANT DATES: 

The upgrades will occur over the following days. Please be prepared. 

TUESDAY, AUGUST 27 

One-time loan payments through Online Banking from other institutions or by credit card through Online Banking will not be available until Tuesday, September 3. 

FRIDAY, AUGUST 30 

All WEOKIE locations, including drive-thrus, will CLOSE at 5 p.m.

Online Banking, including Bill Pay, Mobile Banking, and Telephone Banking will be unavailable from the close of business (5 p.m.) on Friday, August 30 through Monday, September 2. All online services will be restored on Tuesday, September 3. 

Mortgage transactions and Mobile Banking remote check deposits will be suspended beginning at 3:00 p.m. on Friday, August 30.  Related items received after 3:00 p.m., will be posted Tuesday, September 3. 

SATURDAY, AUGUST 31 through MONDAY, SEPTEMBER 2 (Labor Day)

Online Banking, including Bill Pay, Mobile Banking, and Telephone Banking will be unavailable from the close of business (5 p.m.) on Friday, August 30 through Monday, September 2. All online services will be restored on Tuesday, September 3. 

  • All locations will be CLOSED including no account access at Credit Union Service Centers.
  • Online Banking, Mobile Banking, and Telephone Banking will be unavailable.
  • Debit cards will continue to work for purchases.
  • ATM cards will continue to work for obtaining cash.
  • ATM and debit cards will be available at reduced daily limits.
  • Account balances will not be available at ATMs.
  • You will still be able to write a checks before, during and after the system upgrade.

  • The Card Valet app for Debit Cards will not be available during the technology upgrade.
  • WEOKIE Credit Cards will NOT be affected during the upgrade.


TUESDAY, SEPTEMBER 3

Account access will be restored on all platforms and all locations plan to open for normal business hours.

ONLINE BANKING:

Account access will have revised login procedures with the new system. The first time you login after the upgrade, you will be prompted to enter identifying information and set a new password.

! Primary Account Holders: Click the new link on the WEOKIE homepage at www.WEOKIE.org for account access and enter your EXISTING USER ID OR MEMBER NUMBER (If you have changed your ID/Member number in the current Online Banking system, please use the same ID here that you previously used to log in. If you have multiple accounts, please use your most active account as your User ID/Member Number). You will be prompted to verify your identity and reset your password using text, phone or by verifying personal data. Please note: you may be asked to verify your identity using your social security number or tax ID number and other personal information. If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you. 

! Joint (Non-primary) Account Holders: All joint account members will create an independent log in by clicking "Register".  You will be asked to provide your last name, zip code, email address, birthdate (using four digits for the birth year) and full social security number (using no dashes) to verify your identity.

! eStatement Users: Your eStatements will convert to the new system. If you receive electronic statements (eStatements) and notices currently from WEOKIE, you will continue to do so with the new system. Estatements will be unavailable during the system conversion so you are encouraged to download/print any statement you may need in advance.

! All Online banking users, including joint account holders, will be asked to verify their identity using their social security number or Tax ID number and/or verify other personal information.

! Register for Online Banking (if currently not a registered user) You must be a registered Online Banking user to gain access to the new system on September 3. If you have never previously used this service, you will not have automatic access on September 3. Visit WEOKIE's Online Banking web page or call us at 405-235-3030 to gain access. 

 

MOBILE BANKING:

The technology upgrade will come with new features to the WEOKIE mobile app. On or after Tuesday, September 3, you will need to update your WEOKIE mobile app on your device.

All Account Holders:  
! - If you enabled auto updates on any of your devices loaded with the WEOKIE Mobile Banking app, the app should automatically update to the newest version by September 3.  If auto updates were not enabled or you do not have the Mobile Banking app, visit the App Store or Google Play Store today and download the WEOKIE updated app. Each account owner will need to complete the authentication process.

  • It is recommended that you log into your account via Online/Computer Banking prior to accessing your account through the new mobile app.
  • ! Existing Mobile Banking users: It is recommended that you log into your account via Online/Computer Banking prior to accessing your account through the new mobile app.  Each account owner will need to complete the authentication process. Enter your new log in information you used for Online Banking.
  • ! NEW Mobile Banking users: If you have never used WEOKIE’s mobile banking platform, you will be required to log in to Online Banking and complete the registration and/or verification process before accessing your accounts in the mobile app.
  • Enter your new log in information obtained through the Online Banking authentication process.      
  • You may be asked to accept the new Terms and Conditions of the revised mobile app.

 

TELEPHONE BANKING:

The Telephone Banking phone numbers will remain the same (405) 787-4283 or 1-800-475-4283.

Access to your accounts will require you to enter your Member Number. Your PIN will be the last 4 of the primary member's Social Security number or Tax ID. 

Once your information has been authenticated, the system will ask you to create a new PIN.

 


WHAT CAN YOU DO TO PREPARE?

  • Be prepared with cash. Stop by any WEOKIE branch or a Credit Union Service Center location prior to 5 p.m. August 30 and a WEOKIE representative will assist you with a cash withdrawal. You may also visit any WEOKIE ATM to withdraw cash before 5 p.m. August 30. Debit cards will continue to work at ATMs and for purchases, but a decreased daily limit may be in place during the upgrade weekend. Account balances will not be available at ATMs while the upgrades are in progress.
  • Write checks. You will still be able to write a checks before, during and after the system upgrade. Plan now to make sure you have checks available for your WEOKIE checking account. If you’d like to order checks to help you prepare, visit a WEOKIE branch or call us at (405) 235-3030.
  • Use WEOKIE gift cards. WEOKIE will waive fees on Visa® gift cards during the month of August. The cards can be purchased at any branch. Visa gift cards are a safe and secure way to make purchases you would typically make using your WEOKIE debit card. Gift cards can also be used for online purchases. 
  • Plan to avoid large purchases if possible. If possible, plan now to make any large purchases ($500 or more) before August 30 or after September 2. We realize emergencies happen, but planning ahead for any known large expense will make the upgrade transition easier.
  • WEOKIE Credit Cards will NOT be affected during the upgrade.
  • Verify your contact Info. Verify your address, phone number and email by logging in to Online Banking or reviewing your statements. You are also welcome to call us at 405-235-3030 or come in to any branch.
  • Check your inbox.  We will keep you up-to-date on all the changes. 

ONLINE BANKING/BILL PAY

  • Online Banking will be unavailable as of close of business (5 p.m.) August 30 through September 2. Online features will be restored Tuesday, September 3.
  • Bill Pay will be unavailable in our current system at close of business (5 p.m.) August 30 thru September 2. All services will be fully restored on Tuesday, September 3.
  • !  ACTION NEEDED: On or after Tuesday, September 3, current Online Banking users must click the new link on the WEOKIE homepage for account access and enter their existing username and password. You will be prompted to authenticate your identity and reset your password.
    • ! Primary Account Holders: Click the new link on the WEOKIE homepage at www.WEOKIE.org for account access and enter your EXISTING USER ID OR MEMBER NUMBER (If you have changed your ID/Member number in the current Online Banking system, please use the same ID here that you previously used to log in. If you have multiple accounts, please use your most active account as your User ID/Member Number). You will be prompted to verify your identity and reset your password using text, phone or by verifying personal data. Please note: you may be asked to verify your identity using your social security number or tax ID number and other personal information. If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you.  
    • ! Joint (Non-primary) Account Holders: All joint account members will create an independent log in by clicking "Register".  You will be asked to provide your last name, zip code, email address, birth date (using four digits for the birth year) and full social security number (using no dashes) to verify your identity.
    • !eStatement Users: Your eStatements will convert to the new system. If you receive electronic statements (eStatements) and notices currently from WEOKIE, you will continue to do so with the new system. Estatements will be unavailable during the system conversion so you are encouraged to download/print any statement you may need in advance.
  • Bill Pay information currently saved in your Online Banking account will convert to the new system.
  • Any direct deposits, payroll deductions, social security, or ACH deposits will continue; they’ll convert to the new system. You should not need to make adjustments.
  • DO NOT SCHEDULE ANY BILL PAYMENTS AFTER  8/30/19 IN OUR CURRENT BILL PAY SYSTEM.
  • You can continue to write checks before, during and after the system upgrade. Account numbers will not change. 

Artboard 1WEOKIE’s new Online Banking platform will feature a great new options:
External account transfers
Person to person payment (available by year end)
Personal financial management program (track spending, plan your budget, manage your savings, etc.)
Add additional users with specific usage parameter
                 – Expanded alert capabilities

! - Member action will be required after the system upgrade is complete.


MOBILE BANKING 

  • The technology upgrade will come with new features to the WEOKIE mobile app.
  • Please make sure all auto updates are enabled on any of your devices loaded with the WEOKIE Mobile Banking app. The will help ensure that the WEOKIE Mobile Banking app will automatically update to the newest version after the upgrade.
  • On or after Tuesday, September 3, if your WEOKIE mobile app does not automatically update on your mobile device, you will need to update your WEOKIE mobile app by visiting the App Store or Google Play Store.
  • It is recommended that you log into your account via Online/Computer Banking prior to accessing your account through the new mobile app.
  • ! Existing Mobile Banking users: It is recommended that you log into your account via Online/Computer Banking prior to accessing your account through the new mobile app.  Each account owner will need to complete the authentication process. Enter your new log in information you used for Online Banking.
  • ! NEW Mobile Banking users: If you have never used WEOKIE’s mobile banking platform, you will be required to log in to Online Banking and complete the registration and/or verification process before accessing your accounts in the mobile app.
  • ! Accept the new Terms and Conditions.

 Artboard 1WEOKIE’s new Mobile Banking app will enhanced features for your convenience.
Facial and/or fingerprint recognition (if allowed on your mobile device)
Expanded alert capabilities
External transfers 
Enhanced security features

! - Member action will be required after the system upgrade is complete.


TELEPHONE BANKING

  • Telephone Banking will be unavailable during the weekend of the system upgrade, August 30 at the close of business (5 p.m.) through September 2. Access will be restored Tuesday, September 3.
  • The Telephone Banking phone numbers will remain the same (405) 787-4283 or 1-800-475-4283.
  • ! ACTION NEEDED: Access to your accounts beginning September 3, use your WEOKIE account number (User ID) and the last 4 digits of the primary member's social security number or Tax ID. Once your information has been authenticated, the system will ask you to create a new 4 digit PIN.


DEBIT & ATM CARDS

  • Your card and PIN will not change. 
  • ATM balance inquiry and account transfers will not be available during the system upgrade weekend.
  • ATM access will be available during the conversion weekend. 
  • ATM and debit cards will be available at reduced daily limits.
  • Plan to avoid large purchases if possible. If possible, plan now to make any large purchases ($500 or more) before August 30 or after September 2. We realize emergencies happen, but planning ahead for any known large expense will make the upgrade transition easier.
  • It is encouraged that you to be prepared with cash, Visa® gift cards, or an alternate method of payment if you anticipate making large purchases.To help you better prepare, WEOKIE will waive fees on Visa gift cards during the month of August. The cards can be purchased at any branch. Visa gift cards are a safe and secure way to make purchases you would typically make using your WEOKIE debit card. Gift cards can also be used for online purchases. 
  • WEOKIE credit cards will not be affected, they will continue to work during and after the conversion. 
  • The Card Valet app will not work during the upgrade weekend.

dollar signTo help you better prepare, WEOKIE will waive fees on Visa gift cards during the dates of August 1-August 30. The cards maybe be obtained at any WEOKIE branch.


MEMBER NUMBERS

  • Every member has a single unique member number that the Credit Union uses to identify their financial relationship and accounts.
  • !  With the system upgrade, remembering multiple member numbers is no longer required. WEOKIE will retain your MOST ACTIVE ACCOUNT member number as your member number.  All of your accounts will be shown under this number.
  • !  If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you. 

CREDIT UNION SERVICE CENTERS 

  • Access to WEOKIE accounts via Credit Union Service Centers will be unavailable from close of business (5 p.m.) Friday, August 30 and will restore on Tuesday, September 3. 

CHECK CLEARINGS, ACH AND PAYROLL DEDUCTIONS

  • Any direct deposits, payroll deductions, social security, or ACH deposits will continue; they’ll convert to the new system. You should not need to make adjustments.
  • You may continue to use your WEOKIE checks. Account and routing numbers will not change on your checks.

LOAN ACCOUNTS AND PAYMENTS

  • Your loan structure – terms, payments, due dates, and rates – will remain the same.
  • Our night depositories will be available to drop in your payment while we’re closed during conversion weekend and will be posted on Tuesday, September 3.
  • If your loan payment is automatically pulled/processed from your other financial institution, then sent to WEOKIE, no action will be needed by you.

MORTGAGE TRANSACTIONS

Mortgage transactions  will be suspended beginning at 3:00 p.m. on Friday, August 30.  Related items received after 3:00 p.m. will be posted Tuesday, September 3. 


 

QUESTIONS AND CONCERNS

What is a core processing system?
Our core processing system, also known as a core system, is the software that manages our major banking functions.  These functions include:
•   Opening and managing accounts.  
•   Originating and serving loan.
•   Processing cash deposits and withdrawal.
•   Maintaining account holder information.
•   Processing transactions.

What services will be affected by the core conversion?
All WEOKIE branch locations (including Credit Union Service Centers), account access,  Online Banking, Bill Pay, Mobile Banking, Telephone Banking, Card Valet for debit cards and e-Statements will be unavailable in our current system at close of business (5 p.m.) August 30 thru September 2. All services will be fully restored on Tuesday, September 3. WEOKIE Credit Cards will NOT be affected during the upgrade.

Will my account and financial information stay secure during the core conversion process?
Yes, keeping your information secure and private is a top priority for us.  The core conversion process will not compromise your safety or the safety of your information.

How will the new system be accessed?
The new system will be accessed from our current website www.weokie.org or from our mobile app. Any bookmarked pages to the login screen for the old home banking platform will not work. Members will need to go to our website to access the new online banking system.

If you have auto updates enabled on any of your devices loaded with the WEOKIE Mobile Banking app, the app should automatically update to the newest version on September 3. Otherwise, visit the App Store or Google Play Store today and download the updated app.

How do I enroll or log in for the first time on the new platform?
You can log in from our website or the mobile app – either way is fine.
From our website www.weokie.org:
 •   Click the ONLINE BANKING button located in upper right-hand corner.
•   Select the "Not Enrolled? Enroll Today!" link. All users will have to enroll this way even if you had previously used our online banking system.
•   Enter the requested information and hit the APPLY button.
•   Enter the verification code and hit submit.
From the mobile app:
•   Select "First-time user? Enroll now link."
•   Enter the requested information and hit the Next button.
•   Enter the verification code and hit submit.

Which browsers will work with the new system?
To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, we will deprecate support for older versions.

Will the current Apple and Android apps work with the new system?
•   No, the current apps will not work on the new mobile banking site.
•   New apps will be available on or after September 3.
•   Please make sure all auto updates are enabled on any of your devices loaded with the WEOKIE Mobile Banking app. This will ensure that the WEOKIE Mobile Banking app will automatically update to the newest version on or after September 3.
•  If your app did not auto update, please visit the App Store or Google Play Store today, search for WEOKIE and download the updated app. Links for the apps are also located on our website at the bottom right of the home page and under Services and Mobile Banking.

Will my funds be safe and secure?
Your funds will remain safe and secure.  All accounts are fully insured by the NCUA (National Credit Union Administration) for up to $250,000 per individual account holder.  Refer to NCUA.gov for more information.

Will I have access to my funds during the conversion?
•   Debit cards will still be available at reduced limits through the upgrade period.
•   Branch locations will be closed S of 5 p.m., Friday, August 30 and will re-open by 8:30 am Tuesday, September 3

.  
•   WEOKIE credit cards will be functional and not affected during the conversion.
•   Access to WEOKIE accounts via Credit Union Service Centers will be unavailable from close of business (5 p.m.) Friday, August 30 and return on Tuesday, September 3.
•   Night depositories will be available to drop off deposits or submit your loan payments while we’re closed during conversion weekend and will be posted on Tuesday, September 3.

Will my MEMBER number change?
•   Every member has a single unique member number that the Credit Union uses to identify their financial relationship and accounts.
•   With the system upgrade, remembering multiple member numbers is no longer required. WEOKIE will retain your MOST ACTIVE ACCOUNT number as your member number.  All of your accounts will be shown under this number.  If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you. 

Will my ACCOUNT number change?
Yes, but only slightly. Examples below. 
•   Savings account 123456-011 will become 12345611
•   Checking account 123456-013 will become 12345613
•   Loan account 123456-001 will become 123456001

Can I continue to use my checks?  
Yes, the account number on your check remains the same after the upgrade, so you may continue using the same checks.

Will WEOKIE’s routing number remain the same?  
Yes, the routing and transit number will remain the same.  WEOKIE’s routing number is 303085638.

Will my debit card continue to work?
Yes. However, during August 30 - September 2, daily limits will be reduced. You are encouraged to be prepared with cash, VISA gift cards, or an alternate method of payment if you anticipate making large purchases. Balances via ATM will not be available.

Will my WEOKIE Credit card continue to work?
Yes. WEOKIE Visa Credit Cards will not be impacted. 

Will the conversion impact my direct deposit or recurring payments?
No. Any direct deposits, payroll deductions, social security, or ACH deposits will continue; they’ll convert to the new system. You should not need to make adjustments. Any automatic payment (ACH origination) we have established for you, will continue as normal.

Will interest earned on deposit accounts be affected?
No. Your deposit accounts will continue to earn interest just like before.

Will the upgrade effect E-statements?
No.  However, you will be required to set up new log in information for Online Banking once the new system is in place. Estatements will be unavailable during the system upgrade so you are encouraged to download/print any statement you may need during this time.

Will the upgrade affect online and mobile banking?
Yes. Both Online and Mobile Banking will require new log in procedures. Mobile Banking will have new features on the WEOKIE mobile app. On or after Tuesday, September 3, you will need to update your WEOKIE mobile app on your device to take advantage of the new features. If you have auto updates enabled on your device, the app will automatically update. Otherwise, visit the App Store or Google Play Store today and download the updated app.

Will the upgrade effect Bill Pay?
Bill Pay will be unavailable from 5 p.m., August 30 - September 2 and will be restored on Tuesday, September 3. All existing Bill Pay information will convert to the new system.

Will I be able to place a stop payment on the new Online Banking system?
•   Yes. Log in to Online Banking, click on the “Accounts” tab, then "Stop Payments".  Fill in the appropriate information, submit. You may only request stop payments on a personal or business check through the Online Banking system.
•   Be sure to have all pertinent information when requesting a stop payment: the account the payment was drawn from, check number, amount, and reason for stop payment request. 
•   Stop payments cannot be placed on debit card transactions. Call 405-235-3030 or 1-800-678-5363 to dispute a debit card transaction.
•   A $27.50 stop payment fee will be
 immediately deducted from your checking account once the stop payment is placed.

Will account alerts that I have established transfer into the new system?
No, account alerts will need to be set back up in the new system. You can do this by selecting "Profile" near the top right of the Online Banking screen, then "Manage Alerts". You can elect to be notified by phone or email for balances alerts or transaction alerts.

What if I have questions about the new online banking or mobile banking system?
•   There are several ways to contact us with questions about the new system.
•   You can send an email to email@weokie.org. This email is monitored during normal business hours and you will be contacted regarding your question.
•   If you are logged in to home banking or mobile banking, you can send us a message through the Messages function. These are also monitored during normal business hours and one of our representatives will respond to your message in home banking.
•   You can call us at (405) 235-3030 and one of our representatives can assist you.
•   You may choose the chat option at www.weokie.org.

 

 


As a token of our appreciation to our loyal members, 
please join us at Frontier City to celebrate 50 Years of service. 


Opening Graphic1

 Sunday, September 22, 2019 

Discount tickets only $10 and can be purchased at all WEOKIE locations.

Frontier City will not be open to the public this day. This is a private event, available only to those with WEOKIE accounts. 

 

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