online-banking.jpg

TECHNOLOGY UPGRADE 

Upgrading to provide you a significant enhancement in services. 

We’ve been working hard behind the scenes to make banking with WEOKIE as easy as possible. As a result, our Operating System, Online and Mobile Banking, and Telephone Banking are all getting an upgrade.

While our conversion will mostly be happening behind the scenes, there will be times where it will affect some of the services you may use.  We will keep you up-to-date on when and what will be affected so that you will be prepared.  We also want to provide you with more information on what to expect when it comes to your funds and accounts. This page will be an important resource.  We encourage you to check back regularly to keep up-to-date with the exciting changes.

WEOKIE will be closed Saturday, August 31 - Monday, September 2 (Labor Day) 
 All locations will be CLOSED including no account access at Credit Union Service Centers.
  Online Banking, Mobile Banking, and Telephone Banking will be unavailable.
  Debit cards will continue to work  for purchases.
  ATM cards will continue to work for obtaining cash. 
  ATM and debit cards will be available at reduced daily limits.
  Account balances will not be available at ATMs.
  You will still be able to write a checks before, during and after the system upgrade. 
  The Card Valet app for Debit Cards will not be available during the technology upgrade. 
  WEOKIE Credit Cards will NOT be affected during the upgrade.

EXCITING NEW FEATURES:

WEOKIE’s online and mobile banking systems, as well as our internal banking system, will be upgraded to better serve our members. We are working hard to bring you the best banking experience whether it be inside our branches or banking on a mobile device. The new systems will bring together a wide range of upgrades, access to new products and features, and create a more efficient member experience.

computer icon_green-1NEW ONLINE BANKING SYSTEM-  Our new system will offer great new features to make banking with us even more convenient. You will be able to send money to friends and family, transfer funds to accounts at other banks, take advantage of the personal financial management program (track spending, plan your budget, manage your savings, etc.), add additional users with specific usage parameters, and use the expanded alert capabilities.

mobile phone icon_greenNEW MOBILE BANKING-  WEOKIE’s new mobile app will continue to offer the best in mobile banking but we are adding a few new features for your convenience. With the added convenience of facial and fingerprint recognition, you can choose how to access your mobile account. The new mobile app will allow you to transfer money to other WEOKIE accounts instantly.

people pay icon_greenPERSON TO PERSON PAY-  Need to pay the babysitter, or pay your neighbor for taking care of your home while you were away? No problem. WEOKIE’s new system will give the benefit of requesting or receiving money to and from anyone directly through your mobile phone using your email address. This feature will be added in the near future, and will not be available on September 3. 

 


 

WHAT YOU NEED TO DO NOW TO PREPARE: 

1. Verify Your Contact Info
Verify your address, phone number and email by logging in to Online Banking or reviewing your statements. You are also welcome call us at 405-235-3030 or come in to any branch before Friday, August 30.

2. Check Your Inbox 
We will keep you up-to-date on all the changes. You’ll receive information via either email and/or standard mail. Emails will come from weokie-federal-credit-union@weokie.org. Please check your Spam folder if you haven’t seen a message.

3. Complete the Upgrade Checklist
Take a look at our helpful checklist below. The checklist will help ensure a  smooth transition to the new system.


 

UPGRADE CHECKLIST:

(download this as a printable .pdf)

4 WEEKS TO GO | Friday, August 2 

bold sqaure   VERIFY YOUR CONTACT INFO.  Verify your address, phone number and email by logging in to Online Banking, reviewing your statements, or contacting us. 

 bold sqaure  CHECK YOUR INBOX.  We will keep you up-to-date on all the changes. You’ll receive information via either email and/or standard mail. Emails will come from weokie-federal-credit-union@weokie.org. Please check your Spam folder if you haven’t seen a message.

bold sqaure  LEARN MORE.  This page will be an important go to resource.  We encourage you to check back regularly to keep up-to-date with the exciting changes. More information will be added as we get closer to the upgrade. 

bold sqaure  ENABLE AUTO UPDATES ON MOBILE BANKING APP.  Please make sure all auto updates are enabled on any of your devices loaded with the WEOKIE Mobile Banking app. This will ensure that the WEOKIE Mobile Banking app will automatically update to the newest version on September 3.  Otherwise, visit the App Store or Google Play Store today and download the updated app

2 WEEKS TO GOFriday, August 16

bold sqaure  CONFIRM YOUR ASSIGNED MEMBER NUMBER/NEW LOG IN ID. With the system upgrade, multiple member numbers are no longer required. WEOKIE will retain the member number from your MOST ACTIVE ACCOUNT to be used as your assigned login id.  All of your accounts will be shown under this number. If you are unsure as to what Member Number you should be using at login, please contact us at 405-235-3030 and we will be happy to assist you. 

1 WEEK TO GOFriday, August 23

bold sqaure  SEND YOUR FINAL ONLINE BANKING EXTERNAL TRANSFERS. No transfers will be processed Saturday, August 31 - Monday, September 2. The accounts and recurring transfers that you’ve set up in Bill Pay to other financial institutions will automatically move over. 

bold sqaure  GRAB CASH.  Online, Mobile & Telephone Banking and access at Credit Union Service Centers will be unavailable during the upgrade, so having a couple payment options or extra cash is a good idea. WEOKIE will waive fees on VISA gift cards during August. The cards can be obtained at any branch.

LAST DAY | Friday, August 30

bold sqaure  CHECK YOUR BALANCES. Make sure to check your balance before the upgrade and track your spending carefully to  avoid becoming overdrawn. Online Banking, including Bill Pay, Mobile Banking, and Telephone Banking will be unavailable from the close of business on Friday, August 30 through Monday, September 2.  Account balances will not be available at ATMs Friday, August 30 through Monday, September 2. 

 bold sqaure  GRAB CASH.  Online, Mobile & Telephone Banking and access at Credit Union Service Centers will be unavailable during the upgrade, so having a couple payment options or extra cash is a good idea. WEOKIE will waive fees on VISA gift cards during August. The cards can be obtained at any branch.

TECH UPGRADE BEGINSFriday, August 30 at 5pm through Monday, September 2

REMINDER:  
  All locations will close at 5pm, Friday August 30 and remain closed through Monday, September 2. 
   All WEOKIE locations and services will resume normal business hours on Tuesday, September 3.
  Online Banking, Mobile Banking, and Telephone Banking will be unavailable.
  No account access at Credit Union Service Centers.
 Debit cards will continue to work at ATMs to obtain cash and at merchants for purchases.
 Account balances will not be available at ATMs.
 ATM and debit cards will be available at reduced daily limits.
 WEOKIE Credit Cards will NOT be affected during the upgrade.
 You will still be able to write a checks before, during and after the system upgrade.  You will not need to order new checks. 
 The Card Valet app for Debit Cards will not be available during the technology upgrade.

NEW SYSTEMS | Tuesday, September 3

CHECK OUT WEOKIE'S NEW ONLINE BANKING SYSTEM

Primary Account Holders:  
Click the new link on the WEOKIE homepage at www.WEOKIE.org for account access and enter your MOST ACTIVE ACCOUNT member number as your assigned login id.  You will be prompted to authenticate your identity and reset your password using text, phone, or email.

Joint (Non-primary) Account Holders: 
All joint account members will create an independent log in by clicking "Register".  You will be asked to provide your last name, zip code, email address, birthdate (using four digits for the birth year) and full social security number (using no dashes) to verify your identity. 

CHECK OUT WEOKIE'S NEW MOBILE BANKING APP

All Account Holders:  
If you enabled auto updates on any of your devices loaded with the WEOKIE Mobile Banking app, the app will automatically updated to the newest version by September 3.  If auto updates were not enabled or you do not have the Mobile Banking app, visit the App Store or Google Play Store today and download the WEOKIE updated app. 

Each account owner will need to complete the authentication process. Enter your new log in information obtained through the Online Banking authentication process. Accept the new Terms and Conditions.

If you are not currently a Mobile Banking app user, you are required to log in to Online Banking and complete the authentication process before you will be allowed access in the new mobile app. 


Need help? Call us at 800-678-LEND or 405-235-3030.  Or visit your nearest WEOKIE branch.

  This page will be an important go to resource.  We encourage you to check back regularly to keep up to date with the exciting changes. 

 


 

As a token of our appreciation to our loyal members, 
please join us at Frontier City to celebrate 50 Years of service. 


Opening Graphic1

 Sunday, September 22, 2019 

Discount tickets only $10 and can be purchased at all WEOKIE locations.

Frontier City will not be open to the public this day. This is a private event, available only to those with WEOKIE accounts. 

 

 

x

Are you prepared for the upgrade? Get a checklist of steps you need to take.

Download Now

Free checking that pays you to shop online.

 
LEARN MORE ABOUT KASASA CHECKING
 
Earn refunds on iTunes®, Amazon.com® and Google Play™ just by using your account. Plus, it's free.

Have Questions? We're always here to help.

Get Instant Chat Support

 

Call or Visit a Branch

CONTACT US